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3 Day Product Guarantee
Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
- Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement. What we will need from you:
- A photo or video showing the issue.
- A photo of the shipping label and original packaging.
- To tell us if you prefer a refund or replacement.
- We will review the claim and contact you if we need more information.
- If Approved, we will refund or resend the item, you may also be asked to return the product.
Will I need to send the item back to Zushopping?
Only high-value products need to be returned. High value is determined by our service team and is usually an item around $70 or more. If it is not high value then you do not need to return it and can keep the faulty product.
If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our address. If we ask you to return a DOA item, we are responsible for paying the return shipping fee.
How do I return the product?
Items must be returned to the warehouse they came from, not the closest warehouse. If you ordered from a local warehouse you can send back to the same local warehouse. If you however ordered from an overseas warehouse, you can not return it to a local warehouse.
Ensure you return the whole item
You must return the item fully complete, including all packaging, cables, and chargers. If the returned item is not fully complete, you will be charged for the value of these missing parts.